Policies

At Pet Pro, we value the satisfaction of our customers and the happiness of their furry friends. If you are not entirely satisfied with your purchase, we're here to help with our hassle-free return policy.

Return Period: You may return eligible items within 30 days of the purchase date. Beyond this period, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that show signs of use or are not in their original condition may be subject to partial refunds or rejections.

Exclusions: Certain items are non-returnable for hygiene and safety reasons. These include but are not limited to pet grooming tools, pet apparel, and personalized items.

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable number of days.

Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, please contact our customer service team for assistance.

How to Initiate a Return: To initiate a return, Provide your order number and details about the items you wish to return. We will guide you through the return process.

Exchange Policy: If you would like to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability.

Thank you for choosing pet pro for your pet accessory needs. We appreciate your trust and are committed to ensuring your satisfaction with every purchase.